22gk Privacy Policy — Your data is safe with us

1 Introduction & Scope

22gk is a trusted online gaming platform built for players in Bangladesh. We believe every member should have full control over their personal information. This Privacy Policy explains what data 22gk collects, why it is collected, and how it is used and stored.

This policy applies to the 22gk website, mobile application, and any related services. Please read it carefully before creating an account on our platform. If you have any questions about any part of this policy, contact our support team.

2 What Information We Collect

22gk collects only the information necessary to provide its services. No excessive or irrelevant data is requested. Details are outlined below:

Automatically collected data includes cookies, log files, and session information. This data is used to improve platform performance.

3 How Your Information Is Used

22gk uses collected data solely for specific, legitimate purposes. The primary reasons for using your personal information are:

• Account registration, verification, and management.
• Processing deposits, withdrawals, and other financial transactions.
• Providing customer service and resolving issues.
• Sending promotional offers, bonuses, and important notifications.
• Detecting fraud, money laundering, and other illegal activities.
• Ensuring responsible gaming and monitoring the risk of addiction.
• Personalizing your gaming experience on the platform.
• Meeting legal obligations and fulfilling regulatory requirements.

4 Information Sharing & Disclosure

22gk never sells your personal information. In certain limited circumstances, restricted data may be shared with trusted partners, always under strict confidentiality agreements.

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive only the information required to complete a transaction.
• KYC service provider: Authorized third parties for identity verification receive only limited information.
• Legal authorities: Data may be disclosed in response to a court order or legal obligation.
• Technology Partners: Technology service providers operating the platform may have limited access to your data.

5 Cookie Policy

Cookies are small text files stored in your browser. 22gk uses cookies to ensure the website functions properly. We use three types of cookies:

• Essential cookies: Required for login sessions, security verification, and core functionality — these cannot be disabled.
• Functional cookies: To remember your preferences, such as language and theme.
• Analytics Cookies: For monitoring and improving platform usage — you can turn these off.

You can delete cookies or block new ones at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.

6 Data Retention Period

22gk retains your information only for as long as necessary to provide services or meet legal obligations. Even after an account is closed, certain data may be kept for a defined period.

Once the retention period ends, data is securely deleted or anonymized.

7 Security Measures

22gk uses industry-standard security measures to protect your information. Our security infrastructure operates across multiple layers:

• 256-bit SSL/TLS encryption — applied to all data transfers.
• Two-Factor Authentication (2FA) available.
• Automated fraud detection system.
• 24/7 security monitoring and alert system.
• Regular security audits and penetration testing.
• Strict access controls — only authorized personnel can access your data.

8 Your Privacy Rights

As a 22gk member, you have important rights over your own data. We fully support these rights:

• Right to Know: You can request to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data beyond what is legally required to be retained.
• Right to Restrict Processing: You can opt out of your information being used for specific purposes.
• Right to Data Portability: You can request your data in a portable format.
• Right to object: You can opt out of marketing communications.

To exercise any of these rights, please contact our support team. Your request will be responded to within 30 business days.

9 Children's Privacy

22gk strictly prohibits the use of its platform by anyone under 18. We do not knowingly collect any information from minors.

If we become aware that a minor has created an account, that account will be closed immediately and all associated data will be deleted. Parents and guardians are encouraged to monitor their children's internet activity.

10 Changes to the Privacy Policy

22gk reserves the right to update this Privacy Policy when necessary. If any significant changes are made, we will notify you through the following channels:

• Displaying notices on the website.
• Sending notifications to your registered email or mobile number.
• Notifying you about updates at login.

Updated policies take effect from their publication date. Continued use of the platform after any changes constitutes acceptance of the revised policy. We recommend visiting this page regularly to stay informed.

11 Contact & Complaints

For any privacy-related questions, concerns, or complaints, please reach out to our dedicated support team. We're always here to help.

• Email: [email protected]
• Live Chat: Available on the platform 24/7.
• Response Time: Usually within 24 business hours.
• Serious complaints: Detailed response within 72 business hours.

To learn more about your privacy rights, visit our FAQ Page View or Responsible Gaming Read the section.